Customer Service

Shipping & Delivery

The Repair Depot uses only the highest quality shipping boxes and materials to keep your devices safe during shipping. All devices receive overnight shipping to and from our repair facilities. Our current shipping provider is FedEx. You may track all shipments via the FedEx website here.

Privacy & Security

The Repair Depot encourages all customers to back up and remove any and all sensitive and confidential information and/or media from devices prior to submitting for repairs. All security passwords should be removed from the device as well. There is always a potential risk of the data being erased or altered. The Repair Depot will follow procedures to keep all data intact and confidential when possible.

Returns & Replacements

All services, labor and parts are protected with a 90-day warranty. Should your device have issues pertaining to the original repair, the device will be re-evaluated at no cost to you.

Ordering

The Repair Depot offers thousands of electronic parts via the online store. Shop Common Parts

Payment & Pricing

The Repair Depot reserves the right to change the pricing of any repairs and/or parts at any time. Payments for services and applied deductibles will be billed and included in all initial shipping boxes.

Payments may be made by check or credit card or via online payment. Educational institutions and corporations may be eligible to pay via purchase orders.

Viewing Orders

The status of all repairs and part orders will available in the My Account portion of the website.

Updating Account Information

To update any personal account information please visit the My Account portion of the website. Log in with the information provided to you via email. You may also contact customer service to update any personal account information.